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T&C's - Privacy - GDPR

Terms & Conditions - Privacy - GDPR Information - Cookie Settings

20/5/2018 

Privacy / GDPR etc 

This is something that ALL companies & websites must now provide to you automatically. If they dont - please ask them to provide the information.

GDPR is the new EU ruling that everyone needs to adhere to - even us in the UK. Further down the line there is the new UK Data Protection Bill coming in - which will go further than GDPR does.  We dont actually do anything with data. You make an order, we need an email and a delivery address to send the goods to and an email to send an invoice to - and that's about it.  PayPal process online payments - we dont see any of the card data, we just get an acknowledgement saying payment process or not.

1. WHAT DO WE DO WITH YOUR INFORMATION?

Cadremont will be what’s known as the “Controller” of the personal data you provide to us.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also see an internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and whether you are on a mobile device - so we adjust the website appearance automtically

You have to OPT IN for us to send you any emails re offers etc 

2. CONSENT

When you provide us with personal information to create an account, place an order, arrange for a delivery or return a purchase, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, on your account page by using our contact us form or by contacting us at info@cadremont.co.uk

3. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. PAYMENTS

We use a third party payment processor(s) to process payments made to us. In connection with the processing of such payments, we do NOT retain ANY personally identifiable information or any financial information such as credit card numbers.

5. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. SECURITY

Our website uses HTTPS - look out for the padlock sign in your browser. We are as secure as you can get on the internet.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers also within the  UK on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

 

Cookies

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

We let YOU decide what cookies you want to use  - look for the Change cookie settings option on the left hand screen under Special section. If in doubt leave then as default. We havent seen any other website like ours offer this.

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

$XCART_SESSION_NAME  (xid_...), Remembers the user's shopping cart contents. Remembers the user's personal account information (name, address, orders history, etc)

eucl_cookie_access EU Cookie Law module cookie; stores the user's cookie preferences

$XCART_SESSION_NAME . 'C_remember'
$XCART_SESSION_NAME . 'B_remember'
$XCART_SESSION_NAME . 'A_remember'
$XCART_SESSION_NAME . 'P_remember'

  Allow to restore the user's context (store codes that allow X-Cart to know where to redirect the user after log-in, store some parameters for wishlist and special offers bonuses pages)

adv_campaignid
adv_campaignid_time

  Remember the user's membership in an affiliate program (if any)

mailchimp_campaignid
mailchimp_landing_site
  Stores MailChimp campaign ID and landing site

partner_clickid
partner
partner_time

  Allow collection of statistics on the user's purchases

GreetingCookie Remembers the user's name for the greeting message

store_language Remembers the user's language preferences

RefererCookie Stores the URL of the site from which the user came to the store

7. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

9. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at info@cadremont.co.uk

 

Terms and Conditions of Sale

Please be aware that all orders through Cadremont must be confirmed via our online ordering system. Therefore, Cadremont cannot be held responsible for any issues resulting from prior phone conversation regarding an order that was not put in writing / online shop.Please Approx 5 days for delivery. If you need your order by a specific date please contact us and we'll our utmost to help you.

When items are shipped they are sent out on a 24 hour service with a dedicated courier when shipped before 3pm. Cadremont cannot be held responsible for problems or delays that occur as a result of the courier service.
 

CARRIAGE TERMS 


UK delivery is £9 - orders over £120 are free
Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man, Jersey is £20 - orders over £141 are free
Republic of Ireland is £21 - orders over £141 are free
We also offer a 'customer collects' option


EXPORT 

Please contact our sales office for a quotation. Any items which are exported are not returnable or refundable. Orders which are cancelled after payment has been made will incur a restocking fee of 15% of the order value where the products have already been pre ordered.Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by Customs authorities.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, Government actions and any other similar events.

Cadremont cannot be held responsible for problems or delays that occur as a result of the courier service. 

MINIMUM ORDER 


Products must be bought in their pack quantities. Most items are sold in a pack and these cannot be separated. 

CHARGES FOR SAMPLE PICTURE FRAMES 
Due to the cost of preparing and dispatching samples we reserve the right to make a charge to cover the costs involved. You will be notified of these prior to the charge being made if applicable. Any charge made will be refunded on the placement of the first order. 



Privacy Policy - Please see above for GDPR - Data Information

Cadremont.co.uk  does not sell or trade any of your personal details to third parties. You may occasionally receive other information from us as a result of your registration or order if you have allowed us to. If, at any time, you wish to stop receiving information from us, please send us an email you can do this via the Contact Us page.

Pricing
All goods on this website are priced in English pounds. Full delivery costs are calculated and shown when you add an item to your basket and provide the shipping address. Price and availability may change without notice.

Payment
We accept payment online via PayPal or via telephone ordering. By placing an order you consent to payment being charged to your credit card as detailed at the time of your order. Upon payment and acceptance of the goods, title to the goods will pass to you. For PayPal orders we reserve the right to only deliver orders to your registered PayPal address

Delivery
Despatch of all in stock orders will be made within approx. 5-10 working days. If you have an urgent requirement please contact us - we always try and help. If for any reason the timescales cannot be honoured you will be kept informed.

Delivery charges are calculated automatically according to your address and value of order - when free shipping may apply.  Delivery charges are added when you add to your shopping cart. Goods are despatched using our nominated parcel carrier or collected by the customer.

Where delivery is made by our parcel carrier, the delivery charge is for 1 attempted delivery only. Should you not be in to receive delivery, and have not provided us with alternative delivery instructions, a card will be left and your order will be taken back to the parcel carrier's local depot. You should call to arrange redelivery within 5 working days. If you do not arrange redelivery within this time, your parcel maybe returned to Cadremont and you will be charged for redelivery. If you request re-delivery to a different address, then we may levy an additional charge of £5.00 to cover the cost charged to us by our parcel carrier. It is strongly advised, therefore, that alternative delivery instructions are provided to us at point of order.

You are responsible for payment of any local customs and import duties.
We ask that, should your item fail to arrive in the allotted timescale, you advise us by email or call us as soon as possible so that we may investigate with the parcel carriers. Any dates quoted for delivery are approximate only and we will not be liable for any delay. It is your responsibility to ensure that you order from us in adequate time to prevent any disappointment resulting from late shipment.

Consolidating orders to reduce delivery charge.  On occasion, you may find that you need to add to your order after it has been placed. In these circumstances, we ask that you submit another order online. If this is done on the SAME DAY as the original order we will be able to consolidate the two, thereby reducing the overall delivery charge. Where orders are placed on different days it is not always possible to offer this consolidation service due to the high level of administrative work required.


Returns

We are a caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.
Our cancellation and refund policy is set in accordance with Distance Selling Regulations 2000 and other key regulations 

 

Custom Made Products


The vast majority of goods for sale on this web site fall into this category including all picture frames that can be selected and priced from a photo of a section of moulding and where dimensions can be typed in for pricing purposes, and mounts. 
Where bespoke goods / sizes have been supplied correctly, we are not able to offer any exchanges or refunds. Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.

 

Ready-made Products


A few of the products on our website are 'off-the-shelf' such as Swept/Decorative frames and Picture Frame Accessories.
You have a 7-day cooling off period from date your order is delivered to your address,  in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense. We will refund your credit card the value of the product(s) plus the delivery charges from us to you (if any) within 30 days. A restocking of 15% will be applied.
If you cancel your order after the products have been ordered from our suppliers then we apply a restocking fee of 15% - this is what our supplier charges us to return the goods to them.

 

Damaged or Faulty Goods


If your goods are faulty, please notify us within 3 days. If the goods have been damaged in transit, you must notify us immediatley within 23 hours unless you believed them to be damaged and signed for them with the parcel carrier as damaged. 
 

Returns Authorisation


Any goods being returned must have a Returns Authorisation Number (RAN), gained by contacting us via email - orders@cadremont.co.uk  with 'Returns' in the subject title.
 

Unauthorised Returns
 

Any goods returned without a RAN (see above) will be held for 3 months from date of receipt. During that time you will have the option for us to return the goods to you at your expense, or arrange collection.

Liability

Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we will use all reasonable endeavours to rectify errors and omissions as quickly as is practical.
Please be aware that the content of the website shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered.

Cadremont will not under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

You may not download or copy the content and other downloadable items displayed on the website for personal or commercial gain. Copying or storing the contents of the website is strictly forbidden.

This website may contain links to external sites. Cadremont shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.

 
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